Payment Terms

You are required to pay before Midnight the following day for your cleans what has been carried out. After that there will be £25.00 late payment fee added. If you cannot pay within the timeframe then please let us know and we can make a note on your account, so you don’t get a late payment charge.

 We accept payment by bank transfer, card payment or cash on the day or you can sign up to our Direct Debit service with Go-Cardless or pay via your customer portal.

If non-payment exceeds 14 days Clearway Window Cleaning reserve the right to pass on your details to a collection agency to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.

Weather

Our pure water systems work in nearly all weathers; therefore, weather conditions are not an acceptable reason for postponing our services. We offer an all-year-round regular service. We will clean your property in all weather conditions including Light rain and very low temperatures. High winds and deep snow, Heavy Rain do affect our services & schedule.

Attendance

Clearway Window Cleaning Operates by doing cleans on set days and we work Monday – Friday occasionally we work weekends if we are behind schedule or if the customer has requested for us to attended on a weekend due to access issues.

We will try our best to keep scheduling cleans but occasionally we may have to bring your job forward or put back

We operate between 7am-4pm March till September & 8am – 4pm September till February

Ingress & Egress

Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides and charge accordingly. 

If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this, please Let us know so we can keep your preference on our records.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

Please do not ask our window cleaners to carry out unsafe working practises.

They do not use ladders for window cleaning or climb on or over fences, roofs and garages.

Due to insurance liabilities, we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property, we will be unable to clean it.

Due to previous insurance claims, we do not bring our water hoses through the main part of your property (through garage is ok) or climb over fences. We do offer a "front windows only" service for properties with no rear access.

Cleaning Frequencies

Clearway Window Cleaning ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not, it is assumed a verbal maintenance contract has been initiated for Regular window cleaning and you will be obliged to have a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full if you cancel our services before the 3 cleans have been completed.

We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date or time.

Our regular window cleaning round is approximately 4 weekly Staff holidays, sick leave and bad weather can affect our schedule. Also, at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.

Damages

Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill-fitting windows, doors, fascia, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double-sided tape used to stick the bars to your glass loses its adhesion.

Scratched windowsills: Over time your UPVC window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it's just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition.

Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass, we will bring over a brush and ask if you can scratch the glass again. If you succeed, we will pay to replace the glass.

Due to previous insurance claims, we no longer bring our water hoses through the main part of customers houses but we can go through garages. If your house has no other means of rear access other than going through the living area of the house, we do offer a front window only service.

48 Hour Guarantee

Clearway Window Cleaning offer a 48-hour guarantee against any work carried out. If you are not 100% satisfied, we will come back and re-clean for free. To qualify for a free reclean you must contact us within the 48-hour time period. To book a free re-clean just contact us by calling the office on 01622 962413 Mon-Fri 8am-5pm or email us at clearwaywindowcleaning@outlook.com A call out charge of £45.00 may be applied if we return to clean and we find it's the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

Cancellation

If you wish to cancel our services, please provide at least 14 days’ notice via email 

Email: clearwaywindowcleaning@outlook.com

before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period. Cancelling your GoCardless direct debit at your bank does not automatically cancel your window cleaning.

Clearway Window Cleaning will send an SMS text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day. This message is automated and cannot be replied to. Any cancellation notice received after this text message will not be acted upon. Our offices close at 5.00pm and reopen at 8.00am the next day.

Right To Refuse Work

Clearway Window Cleaning reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.

We reserve the right to amend these terms and conditions without notice.